RELATED EXPERIENCEAT&T, DIRECTV Orange County, CA
Installer, Technician, Trainer2009 - PRESENT- Install, service, and troubleshoot DIRECTV and AT&T telecom equipment including home entertainment systems, fiber optics, satellite TV and internet, networked home security systems.
- Customer education specialist and tutorial expert.
- Field train new technicians; designated outreach trainer of home office personnel and upper management staff.
- Self manage time, inventory, safety, and equipment.
- Top 5% customer satisfaction of regional field technicians.
- Nominated for and completed cross training internship with Engineering Department at El Segundo Home Office.
Chumash Casino Resort, Santa Ynez, CA
Slot Floor Supervisor, Slot Mechanic, Trainer2002 - 2005- Customer satisfaction, risk management, conflict resolution, team leadership.
- Responsible for payouts up to $4,999.99 and hopper bags worth over $25,000.
- Maintain, troubleshoot, and repair 2,000 slot machines from 14 manufacturers.
- Train new slot clerks and mechanics.
Laser Fabrication and Testing, Santa Barbara County
Test Technician at Gore Photonics, Agility Communications2000 - 2002- Troubleshoot, repair, and upkeep wafer probe stations.
- Troubleshoot computer hardware, custom in-house software.
- Program Keithley meters for automated testing through GPIB.
- Write and upkeep work instructions and processes.
EDUCATIONLincoln Technical Institute, Allentown, PA
Associate of Electronic Engineering Technology | SKILLS- Developed Leader
- Troubleshooting
- Self Motivated
- Electronics and Computers
- Safety Specialist
- Trainer/Educator since 2001
- Fast Learner
- Trustworthy
Related Hobbies3D Modeling/Printing Primitives, parametric,
direct modeling. Computers
Building, repairing, troubleshooting, networking. Digital Photography Weddings, newborn, family, portraits, macro, high speed. Photo editing and printing.
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